Guidance and Support for When You Need it Most.
We'll Take Care of the Admin,
You Take Care of What's Important.
We help South Africans navigate complex corporate processes by providing administrative support with claims, consumer complaints and much more.
After working with families during difficult times, we saw first hand how complex processes can overwhelm and confuse everyday South Africans, resulting in denied claims, complaints with no resolutions, or other situations where everyday South Africans lose out.
We aim to reduce stress and simplify, by handling the administrative burden for you and your family.
We securely store details of your policies and other financial products, to both notify and assist your nominated beneficiaries claim the benefits after you have passed away. This means your family will have one point of contact with all the information they need, when they need it most.
This is a complimary benefit available to everyone, with no charge for storing the information, keeping it updated or assisting your family after you are gone.
Let us take care of the admin, while you take care of what's important.
Our range of benefits are designed to ease the administrative burden faced by everyday South Africans. Whether you need support submitting claims, dealing with difficult providers or a centralised helpdesk available to your family members, we have a plan that will make a difference in your life and provide you with the peace of mind to know, it's sorted.
Actively managed claim administration, follow-ups, and escalations so you are not forced to fight institutions during a difficult time.
Submits claims on behalf of members.
Follows up on outstanding requirements and delays.
Coordinates multiple claims across providers.
Tracks claim progress and timelines.
Escalates qualifying rejected or delayed claims to the appropriate Ombud.
Add as many family members as you like to your plan, so they can enjoy the benefits of ClaimCo. Assit without any claims related burden falling on you.
Allows ClaimCo. Assist benefits to be used by additional family members without needing their own plan.
Provides a central family admin helpdesk.
Specialised support for consumer complaints across Financial Services and Insurance, Credit and Loans, Healthcare and Medical Aids, Telecoms, Motor Industry, and general Consumer Complaints.
Examples of complaints we can support:
Helping members understand why a request, claim, or application was declined.
Assisting members when what they were told does not match what was delivered.
Supporting members who are charged fees or costs they do not recognise or understand.
Guiding members who are unsure where or how to raise a formal complaint.
Assisting when communication breaks down or responses are delayed.
Helping members organise information so the issue can be handled fairly and efficiently.
And much more.
We're always happy to help.
After trying for several months to resolve an issue directly with a service provider, Lindiwe felt she had run out of options.
ClaimCo helped her gather the relevant documents, compile a clear record of the dispute, and ensure the provider’s internal complaint process had been followed correctly. When the issue remained unresolved, ClaimCo assisted in preparing the documentation required for escalation to the appropriate independent complaints authority.
When Sibusiso passed away, his family knew he had insurance policies but had no idea where to start or who to contact.
ClaimCo was able to quickly identify the relevant providers, notify the nominated beneficiaries, and assist the family with coordinating the documentation required to begin the claims process. What could have taken months of uncertainty was turned into a clear and organised process for the family.
Mr Jacobs was hospitalised unexpectedly, leaving his family unsure how to manage several related claims with different providers.
ClaimCo assisted the family in gathering the required claim forms, supporting documents, and contact details for the relevant departments. The service helped the Jacobs family organise the necessary information and submit their claim documentation while they focused on supporting Mr Jacobs during his recovery.
After the passing of Thabo, his wife Lerato was unsure which insurance policies he had in place or how to begin the claims process.
ClaimCo assisted the family by reviewing the information Thabo had previously recorded and identifying several policies across different providers. The structured support Lerato recieved reduced confusion during a difficult time and helped the family manage the administrative process more efficiently.
Zanele Khumalo experienced ongoing delays in receiving feedback from a service provider regarding a submitted claim.
ClaimCo assisted her by compiling a clear record of the complaint and supporting documentation. The matter was formally lodged with the provider’s complaints department, ensuring the issue was recorded and tracked through the appropriate channels. ClaimCo continued to assist Zanele in monitoring the response and next steps in the process.
When Nomusa passed away, her brother Sipho was unaware that he had been listed as a beneficiary on one of her policies.
ClaimCo contacted Sipho using the beneficiary details Nomusa had recorded. The team assisted him with understanding the documentation requested by the insurer and helped him coordinate the submission of the claim requirements.
The case studies presented are examples intended to demonstrate how ClaimCo may assist clients. Every situation is different and the outcome of any claim, complaint, or escalation depends on the specific facts and the policies or institutions involved. No outcome is guaranteed.
ClaimCo works with a network of approved distribution and service partners to help clients and beneficiaries access claims support and administrative assistance.
Leave your details and we'll connect you with a trusted profession to get you sorted.
We provide administrative support services only and do not provide financial or legal advice.